Sales Operations Specialist (m/f/d)

About the role

As a Sales Operations Specialist, you will manage order processing and supply chain coordination for a defined B2B customer base. You will collaborate closely with logistics, warehouses, and global headquarters to ensure a seamless flow of products. This is a full-time contract position through Academic Work.

Deine Benefits

Competitive Salary: Benefit from a salary of up to €62,400 per year (depending on experience).

• Christmas bonus, holiday bonus, as well as numerous attractive discounts via Corporate Benefits in the areas of fashion, travel, technology, and much more.
• Meal Allowance: Enjoy daily cafeteria vouchers worth €11 for a varied and discounted lunch break.
• Mobility: Benefit from a 50% transportation subsidy for your daily commute.
• Health & Fitness: Take advantage of "Wellpass" access for a flexible and diverse sports and wellness offering.
• Career Leap: This firmly defined 18-month contract is an excellent milestone for your resume. It offers you the ideal platform to take your operational skills to the next level at a global market leader – a strong stepping stone for your further career.
• Professional Development in an International Environment: Take the opportunity to further develop in a dynamic, diverse, and multicultural team at an industry-leading tech company.
• Academic Work Benefits: Enjoy all the advantages of an employment with Academic Work – including holiday and Christmas bonuses, as well as numerous attractive discounts via Corporate Benefits in the fields of fashion, travel, technology, and much more.

Work tasks

This role involves managing the end-to-end sales operations cycle, focusing on order entry, logistics coordination, and invoicing for the EMEA region.

• Provide comprehensive internal and external product support for your assigned customer base.
• Enter and process customer orders accurately in accordance with corporate guidelines and sales directions.
• Coordinate Supply Chain Management (SCM) processes and collaborate with internal teams to guarantee smooth product flows.
• Arrange and track product deliveries in close cooperation with headquarters, warehouses, and logistics providers.
• Provide real-time delivery status updates and high-quality service to customers.
• Manage invoicing, monitor account statuses with Credit Control to avoid overdues, and secure KPI achievements.
• Handle samples, product recalls, and returns smoothly as required.

We are looking for

• Education: University degree in a commercial field, or an equivalent commercial education/experience.
• Experience: 2+ years of relevant experience within a Customer Service, Sales Operations, or Supply Chain role in a fast-paced B2B corporate environment.
• Industry Knowledge: Experience within the Semiconductor or Electronics industry is a strong advantage.
• Systems: Strong knowledge of MS Office (especially Excel); SAP knowledge is highly favored.
• Languages: Fluency in English (written and spoken) is mandatory; additional languages are a plus.
• Soft Skills: Customer-oriented mindset, strong numerical and analytical skills, excellent attention to detail, and the ability to prioritize tasks under minimal supervision.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.