Customer Service (m/w/d)

About the role

As the primary point of contact for your customer base, you ensure that customers feel exceptionally well looked after – you inform proactively, resolve requests, and coordinate in the background with logistics and sales. Within the international sales team of a globally operating technology group, you bring your talent for people into a fast-paced, diverse environment. A role for everyone who views service not as a duty, but as a strength.

Your Benefits

• Attractive compensation: Benefit from a salary of up to €62,400 per year (depending on experience).
• Christmas bonus, vacation bonus, as well as numerous attractive discounts via Corporate Benefits in the areas of fashion, travel, technology, and much more.
• Catering: Enjoy daily canteen vouchers worth €11 for a varied and discounted lunch break.
• Mobility: Benefit from a 50% transportation subsidy for your daily commute to work.
• Health & Fitness: Take advantage of access to "Wellpass" for a versatile and flexible sports and wellness offering.
• Career leap: This firmly defined 18-month contract is an excellent milestone for your CV. It offers you the ideal platform to take your operational skills to the next level with a global market leader – a strong springboard for your further career.
• Professional development in an international environment: Take the opportunity to develop further in a dynamic, diverse, and multicultural team at an industry-leading tech company.
• Team events: Participate in exclusive team events such as summer parties and celebrate shared successes within the team.

Work tasks

The role encompasses the comprehensive administrative support of sales processes as well as proactive interface communication between customers, logistics, and internal teams.

• Entry and processing of customer orders in accordance with company guidelines
• Supply chain coordination and close cooperation with internal specialist departments
• Organization of deliveries in coordination with warehouses and logistics service providers
• Monitoring of accounting and ensuring correct invoicing
• Monitoring of payment status in cooperation with accounts receivable
• Management of product samples, recalls, and returns
• Providing real-time updates on delivery status for customers

Requierements

• 2–3 years of experience in Customer Service, customer care, Account Coordination, or similar
• Experience from a fast-paced, customer-intensive environment (high-volume / fast-paced)
• Strong service and communication skills, multitasking, and friendliness
• Business fluent communication in English (C1)
• Willingness to learn and confident handling of MS Office

An advantage is

• Good knowledge of SAP
• Experience in the semiconductor or electronics industry
• Background in the automotive sector
• Degree with a focus on International Business

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.